Refund Policy

Last Updated: September 28, 2026

At MarkInMinutes, we strive to ensure our customers are satisfied with our services. This Refund Policy outlines the terms under which refunds may be granted.

1. Overview

Our refund policy is designed to be fair to both you and us. Generally, all purchases are final and non-refundable, except as required by applicable law or as explicitly stated in this policy.

2. Eligibility for Refunds

You may be eligible for a refund if:

You experienced significant technical issues that prevented you from using the service, and our support team was unable to resolve them.

You made an accidental duplicate purchase.

You have not used any gradings since the package purchase in question (at our discretion).

3. Non-Refundable Circumstances

We typically do not issue refunds for:

Change of mind after using the service.

Partially used grading packages.

Unused gradings from a package purchase (gradings do not expire and remain available in your account).

Dissatisfaction with AI grading results (as AI is a support tool, not a replacement for human judgment).

4. One-Time Purchases & Cancellation

Grading packages are one-time purchases, not subscriptions: they do not renew automatically and there is nothing to cancel. Monthly subscriptions purchased before the switch to grading packages end at the close of their current billing period; gradings already credited remain in your account. The end of such a subscription does not automatically generate a refund for the remaining time.

5. EU Right of Withdrawal

If you are a consumer in the EU, you have a statutory right to withdraw from a digital service contract within 14 days. However, by starting to use the service (e.g., grading a submission), you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the service has been fully performed.

6. Requesting a Refund

To request a refund, please contact our support team at info@markinminutes.com with your transaction details and the reason for your request. We will review your request and notify you of the outcome.

Contact support

info@markinminutes.com